Prepare to Party
Return Policy
Prepare to Party takes NO responsibility for your inflated balloon orders once they leave the store. Prepare to Party will NOT refund, replace or exchange any balloons that have popped, deflated or become damaged whilst in your care, including during transport.
We
have a 30-day return policy, which means you have 30 days after
receiving your item to request a return.
To be eligible for a
return, your item must be in the same condition that you received it,
unworn or unused, and in its original packaging. You will also need
the receipt or proof of purchase. To start a return, you can contact
us at party@preparetoparty.com.au.
Please note that all returns
will need to be sent to the following address: 159 Queen Street,
Warragul, VIC, 3820, Australia If your return is accepted, we’ll
send you a return shipping label, as well as instructions on how and
where to send your package.
Items sent back to us without first
requesting a return will not be accepted.
You can always
contact us for any return questions at party@preparetoparty.com.au.
Damages and Issues -
Please inspect your order upon
receipt and contact us immediately if the item is defective, damaged,
or if you receive the wrong item, so that we may evaluate the issue
and make it right. Certain types of items cannot be returned, like
inflated balloons, custom products (such as special orders or
personalised items). Please get in touch if you have questions or
concerns about your specific item. Unfortunately, we cannot accept
returns on sale items or gift cards.
Exchanges -
The
fastest way to ensure you get what you want is to return the item you
have, and once the return is accepted, make a separate purchase for
the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the
European Union, you have the right to cancel or return your order
within 3 days for any reason and without justification. As above,
your item must be in the same condition that you received it, unworn
or unused, with tags, and in its original packaging. You’ll also
need the receipt or proof of purchase.
Refunds -
Refunds
are only offered to online orders, any in-store purchases that are
successfully returned will be offered a store credit only. We will
notify you once we’ve received and inspected your return to let you
know if the refund was approved or not. If approved, you’ll be
automatically refunded on your original payment method within 10
business days. Please remember it can take some time for your bank or
credit card company to process and post the refund too. If more than
15 business days have passed since we’ve approved your return,
please contact us at party@preparetoparty.com.au